our guarantee policy:

your eaziglide cookware and bakeware comes with a lifetime guarantee* that covers manufacturer defects or material flaws, under typical domestic usage conditions. To make a claim under this guarantee, it is essential to retain proof of purchase or receipt. This guarantee exclusively extends to the original purchaser. If a claim is approved by our quality control department, there may be a postal fee associated with sending a replacement. the guarantee is applicable only when the product is purchased from the Eaziglide website or john lewis.

To register your product guarantee, please go to www.imperialgb.com/register-guarantee/ and fill in the relevant information.

To initiate the review process for a guarantee claim, kindly send images, the purchase receipt, and a concise description to reception@imperialgb.com.

excluded:

⛔ Damage to the surface caused by overheating or scratching.

⛔ Damage caused by misuse, abuse, accident, commercial use, or neglect.

⛔ Damage caused by failure to comply with the care and use instructions.

⛔ Damage to cookers or pans caused by sliding the pan on the surface of a hob.

⛔ Normal wear and tear including mild discolouration.

⛔ Consequential damage is expressly excluded from this guarantee.