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we’re experiencing a high volume of orders. thank you for your patience and understanding.
we’re experiencing a high volume of orders. thank you for your patience and understanding.
please find your question in the list below. click on it to retrieve the answer.
where can i register my guarantee?
for products that are eligible for the guarantee, you can register them byย clicking hereย and filling out the provided form.
where can i find the sku code for my product?
to find the 4-digit sku code needed to register your cookwareโs guarantee, please search the rear of the packaging on each product. youโll find the sku code located just beneath the barcode, in the same white box. alternatively, you can find the sku code for a product on each product page, labeled โitem codeโ.
where can i find product dimensions?
product dimensions can be found on our websites on each product page, under the โdetailsโ tab.
can i use my pan in the oven?
to confirm if your pan is safe for use within the oven, look for the โoven safeโ icon on the packaging. alternatively, please check the product page on our website.
how do i use my pan on an induction hob?
all hobs have a minimum induction base size requirement and this can be found in your hob manual.ย as a cookware manufacturer, we manufacture to the set industry standards. Induction works by creating a magnetic field, thereforeย the induction plate on the base of the pan needs to match the ring/zone size chosen on your hobย in order that they make direct contact with each other and the magnetic field is created.ย the induction plate on the base of the pan appears as a stainless-steel plate. it is this area that needs to match the size of the ring/zone chosen not the entire base of the pan.ย the cooking vessel base diameter must be the same as the induction hob ring/zone chosen. if itโs too big some zones will remain outside the hob and wonโt heat properly, but if itโs too small the pan may not activate the hob.
can i clean my pan in the dishwasher?
to confirm that your pan is safe for cleaning in the dishwasher, please check the packaging for the โdishwasher safeโ icon. alternatively, please check the product page on our website.
i have an issue with my order, who do i contact?
weโre sorry to hear that you have an issue with your order. pleaseย click hereย and fill out the form provided. please also include your order number. a member of our team will be in touch as soon as possible. ย
why does it say that i have paid with PayPal?
we use PayPal checkout as our payment gateway. this means that however you choose to pay, you may receive a message saying that you have completed the order with PayPal โ even if you do not have a PayPal account. this is nothing to worry about, as your payment will be charged to whichever payment method you chose to use when placing the order.
i need to cancel my order.
weโre sorry to hear that you wish to cancel your order. please visit our shipping, returns and cancellations page for further instructions.ย
how do i open a guarantee enquiry?
in the eventuality that you would like to open a guarantee claim, pleaseย click hereย and provide some information about the issue you are experiencing. a member of our team will be in touch as soon as possible.
still canโt find the answer to your question?
click hereย to get in touch and weโll do our best to help out!