Submit a Guarantee Claim

submit a guarantee request

to submit a guarantee request, please complete all sections of the form as accurately as possible. we will aim to process your request as quickly as possible.

X/Twitter

This field is for validation purposes and should be left unchanged.

name(Required)

first last

email(Required)

your postal address(Required)

we will need your full postal address, as this information is required in the event that a replacement product or exchange is approved.

address line 1 address llne 2 city county postal code country

product SKU(Required)

this is the 4-digit SKU found next to the barcode on the packaging. if you no longer have the packaging, you can search for the item on our website. open the product page and the SKU will appear directly below the title (e.g. 1034). if you are submitting a guarantee request for more than one product, please click the plus icon to add a separate line for each individual item.

date of purchase(Required)

order number

please leave blank if the order was not placed via our website directly.

upload proof of purchase(Required)

please provide either an online invoice or a photo of the till receipt for the affected item(s), as this is required to process any guarantee enquiry.

Drop files here or

Max. file size: 3 GB, Max. files: 3.

upload images of the item(s)(Required)

we will need clear images of the item, including the top and handle, the interior, and the underside of the base. please ensure the full product is clearly visible in each photo.

Drop files here or

Max. file size: 3 GB, Max. files: 8.

comments(Required)

please describe the issue and include any additional details that may help us assess your claim.